The following documentation is maintained in a secure physical folder for onsite inspection and regulatory compliance.
- Lease & Partnership: Executed Heads of Terms and the Business Partnership Agreement.
- Heritage & Planning: Grade II Listed Building Consent for all internal tech installations (smart locks and cabling).
- Safety & Licensing:
- Updated Premises License summary.
- Recent Fire Risk Assessment (FRA) specifically covering the 7 letting rooms.
- Gas and Electrical Safety Certificates (EICR).
- Data Protection: GDPR Policy document outlining the management of HD CCTV footage and guest Wi-Fi logs.
- Insurance: Public Liability and Business Interruption insurance schedules.
Maintaining the core wet-led business with modern precision.
- Smart Temperature Monitoring: Weekly audit of the digital cooling sensors to ensure draught products are stored at optimal “perfect pour” temperatures.
- Digital Inventory Management: All stock deliveries must be scanned into the POS system immediately to maintain real-time “Dry-Split” data for Phase 3 growth.
- Line Cleaning Logs: Automated reminders for line cleaning, with digital sign-offs to ensure Grade II cellar standards are upheld.
The protocol for maintaining our high-end digital nomad accommodation.
- Connectivity Pre-Check: Housekeeping must verify the Guest Wi-Fi AP signal strength in each room before every check-in.
- Smart Access Audit: Weekly battery check for the wireless locks to ensure the “Admin Override” is never required due to power loss.
- Digital Welcome Pack Update: Monthly review of the QR code links to ensure local Scarborough heritage guides and menu prices are current.
Ensuring the safety of a 24-hour operation (Accommodation & Bar).
- CCTV Blind-Spot Review: Monthly audit of the HD security grid to ensure 100% coverage of the private flat entrance and all 7 letting rooms.
- Emergency Access: In the event of a network failure, a physical “Master Key” is stored in the onsite Command Center (Private Flat) for manual room entry.
- Network Integrity Scan: Weekly check of the Firewall logs to ensure no unauthorized devices have attempted to bridge the gap between the Public Bar Wi-Fi and the Business Admin VLAN.
- Professional Qualifications & Oversight
- SIA Licensed Management: Onsite operations are overseen by an SIA-Licensed Door Supervisor, ensuring that all public safety and conflict management protocols meet the highest national standards.
- Incident Management: Full compliance with the Licensing Act 2003, featuring digitized incident logging and proactive risk mitigation for the late-night economy.
- Conflict Resolution: Staff are trained in de-escalation techniques to maintain the welcoming, family-friendly atmosphere of a heritage local while ensuring guest safety in the 7 letting rooms.
Our Commitment to Data Integrity At The Black Lion, we treat guest data and business security with the same level of care as our heritage building. Our 1Gbps infrastructure is built from the ground up to be “Secure by Design”.
- Network Isolation: Guest Wi-Fi traffic is physically and logically separated from our business systems to ensure no cross-contamination of data.
- GDPR Compliance: All CCTV footage is stored locally on a secure NVR in the private manager’s office, with auto-delete protocols in place to meet UK data protection laws.
- Encrypted Access: Smart lock codes for the 7 letting rooms are unique to each guest and automatically expire upon check-out, ensuring no residual access.
- Staff Training: All team members are trained on our “Operational Standards” to ensure personal devices never connect to the secure Business Admin network.
To ensure consistency and heritage preservation, all staff follow these digitized checklists.
Morning Routine (The Opening):
- Cellar Check: Verify temperatures on the smart cooling system.
- Digital Tills: Boot up the POS system (connected to the Business VLAN).
- Safety Walk: Inspect the Grade II Building for any maintenance needs.
- Fire Checks: ensure all fire doors are functional and no doors are blocked.
Nightly Routine (The Closing):
- HD CCTV Audit: Verify that the NVR is recording and the “Private Office” feed is secure.
- Energy Saver: Dim smart lighting to the “Heritage Glow” night-setting.
- Doors and windows: make sure to check all door and windows are locked and secure.
- Turn off POS systems: ensure tills etc are turned off.
- Safety Walk: Inspect the Grade II Building for any maintenance needs.
- Fire Checks: ensure all fire doors are functional and no doors are blocked.